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ARUS Travel — Travel & Tourism Management ERP
Built for Travel & Tourism. Ready for Every Journey.
ARUS Travel is the enterprise travel & tourism ERP for tour operators, destination management companies (DMCs), retail & corporate travel agencies, wholesalers & consolidators, and online travel brands that need on-premises or sovereign cloud deployment. Unify packages & reservations, GDS/NDC air, hotels & contracts, transfers & activities, visas & insurance, CRM & sales pipelines, quotations & itineraries, pricing, markups & commissions, capacity & allotments, and billing, collections & multi-currency finance in one secure platform—without third-party access or vendor lock-in. Connect to bedbanks & channel managers, airlines, and local suppliers via adapters and webhooks; automate ops desk, approvals, task queues, e-vouchers, and document packs. Maintain full control over traveler & partner data, contracts, and financial records with granular role-based access control, data residency, and end-to-end auditability—supporting multi-language, multi-branch, and regional VAT/GST for compliance, operational resilience, and profitable growth at scale.
ARUS Travel Plans & Editions
Choose the right package for your travel business—scale from core reservations & CRM to full tour operator ERP.
Tour package builder
Build dynamic or fixed packages with day-by-day components (hotel, flight, transfers, tours).
FIT & Group reservations
Support both FIT and group series bookings with allotments and release periods.
Real‑time availability
Manage availability & rate plans; prevent conflicts with oversell protection.
Itinerary builder
Compose beautiful itineraries with inclusions/exclusions and custom branding.
Quote → booking
Convert approved quotes to live reservations with a single click.
Changes & cancellations
Handle amendments, cancellations, and penalties with full audit trail.
Vouchers & service orders
Generate supplier vouchers and service orders directly from reservations.
Flights & GDS
PNR import (GDS/CRS)
Capture PNR data from Amadeus, Sabre, Travelport and others via files/API where available.
Ticketing & reissue
Track ticket issuance, reissue and exchange workflows with history.
BSP/ARC & commissions
Support BSP/ARC cycles, airline commissions and ADM/ACM adjustments.
Fare rules & ancillaries
Store fare rules and add ancillaries like baggage, seat, meal, etc.
Queue management
Organize PNR queues and worklists for operations teams.
E‑tickets archive
Central, searchable archive of e‑tickets and EMDs.
NDC‑ready design
Architected to connect to NDC providers on demand.
API & webhooks
Push PNR and flight events to external systems via webhooks.
Hotels & Contracts
Contracting
Manage static/seasonal contracts, BAR and corporate rates.
Allotments & stop‑sell
Control room allotments, release policies and stop‑sell windows.
Rate plans
HB/BB/RO, extra beds, child policies, supplements and more.
Policies
Handle cancellation, no‑show and guarantee rules by season.
Rooming lists
Generate shareable rooming lists per departure/date.
Supplier extranets
Optional portal for hotels to update rates, allocations and closures.
Transfers & Transport
Services & routes
Point‑to‑point, hourly, shuttle and sightseeing transfers.
Fleet & drivers
Vehicles, driver rosters, licensing, and availability calendars.
Zones & fares
Zone/route matrices, surcharges, night/holiday rules.
Meet & greet
Arrival boards, gate notes and service instructions for reps.
Dispatch board
Assign jobs to drivers with live status updates.
GPS hooks
Integrate GPS/telematics providers via adapters when needed.
Service QA
Checklists and incident logs to ensure service quality.
Visas, Insurance & Add‑ons
Visa requests
End‑to‑end processing with statuses, fees and SLA timers.
Document checklist
Passports, photos, invites and proofs with expiry alerts.
Insurance plans
Store travel insurance products and link policies to trips.
FX & fees
Automatic FX rates and configurable service fees.
Processing stages
Multi‑stage workflows with approvers and escalations.
Payments tracking
Down‑payments, balance and refunds monitoring.
Embassy letters
Auto‑generate invitation/cover letters from templates.
Notifications
SMS/Email updates to travelers and stakeholders.
e‑Visa connectors
Integration hooks to e‑Visa portals where legally allowed.
Audit trail
Immutable activity log for every application and change.
CRM & Sales
Leads & pipelines
Kanban pipelines with stages and probability.
Quick quotes
Create fast quotations from templates for inquiries.
Web capture
Capture inquiries from website forms and marketplaces.
Assignment & SLAs
Rules to auto‑assign leads and enforce response SLAs.
Follow‑ups
Tasks, reminders, next‑best action and email logging.
Win/Loss
Track reasons to improve conversion and pricing.
Customer profiles
Master records, KYC fields and travel preferences.
Quotations & Itineraries
Multi‑currency quotes
Price in customer’s currency with automatic FX.
Versioning & approvals
Track revisions and internal approval workflows.
Beautiful itineraries
Share PDF/URL/WhatsApp with brand‑styled layouts.
Terms & inclusions
Standardize inclusions, exclusions and T&Cs.
Margin controls
Apply markups, commissions and overrides by line.
One‑click booking
Convert accepted quotes into reservations.
Operations Control
Ops board
Monitor all active departures and services on a Kanban board.
Supplier orders
Send auto‑compiled service orders and confirmations.
Vouchers
Generate passenger and supplier vouchers in bulk.
Checklists
Operational checklists by reservation/PNR.
Alerts
Exceptions and delays flagged to operations.
Suppliers & Contracting
Supplier master
Complete profile, contacts, bank and compliance data.
Rate import
Import rates from CSV/Excel with validation rules.
Contract lifecycle
Draft → active → renewal with reminders.
Statements & disputes
Reconcile supplier statements and resolve disputes.
Agents & B2B Portal
Agent profiles
Manage agents with tiers, terms and credit limits.
Net/Retail plans
Publish net or retail rates per product/market.
Commissions
Flexible commission schemes per agent and product.
B2B extranet
Agent self‑service portal for search and booking.
Statements
Auto‑generated agent statements and collections.
Pricing & Promotions
Global markups
Define global and product‑level markups.
Overrides
Override prices by channel, customer or season.
Promotions
Coupons, deals and time‑bound promotions.
Yield hooks
APIs to plug dynamic pricing/yield engines.
Seasonal calendars
Blackouts, special events and peak handling.
Inventory & Allotments
Hotel allotments
Pool, split and auto‑release room allocations.
Tour capacities
Manage excursion capacity and minimums.
Auto‑release
Rules-based release and waitlist handling.
Oversell protection
Guards against overbooking with alerts.
Payments & Reconciliation
Gateways
Stripe, Adyen, PayTabs and more via adapters.
Cash/bank/journal
Record cash, bank and journal transactions.
Reconciliation
Match customer/supplier payments quickly.
Split payments
Support partial and split payment scenarios.
Refunds & chargebacks
Track refunds and disputes with reasons.
Accounting & VAT
Chart of accounts
Travel‑ready charts and GL posting rules.
Billing docs
Invoices, credit notes and receipts.
Auto‑postings
Create GL postings from reservations.
Financials
Balance sheet, P&L and trial balance.
Collections & Credit Control
Dunning
Automated reminders with escalating tones.
Ageing
Receivables ageing by agent/customer.
PDC/Instalments
Track post‑dated cheques and instalments.
Limits
Enforce credit limits during booking.
Reporting & Analytics
Sales & PAX
Sales, passengers, segments and load factors.
Profitability
Gross margin by product, market and agent.
AR/AP
Outstanding receivables and payables over time.
Cash flow
Collections plan and cash‑flow forecasting.
Custom exports
Export clean CSVs for BI tools.
Document Management
Secure store
Store passports, visas, tickets and contracts.
Versioning
Version control with restore options.
Access control
Granular ACLs and link expiry.
Templates
Voucher, itinerary and letter templates.
Secure sharing
Expiring links with watermarking.
Calendar & Scheduling
Resources
Calendars for guides, drivers and vehicles.
Booking calendar
Monthly/weekly booking views.
Holidays
Public holidays and blackout dates.
Auto‑assign
Auto‑assign based on skills and load.
ICS hooks
Export feeds to calendar apps.
Mobile & Notifications
Ops app
iOS/Android app for field teams.
Push
Push notifications for status changes.
WhatsApp/SMS/email
Templates for multi‑channel alerts.
E‑voucher QR
QR‑coded vouchers for scanning.
Offline mode
Work offline and sync later.
Check‑in/out
Field check‑ins with geo‑stamps.
Incident logs
Capture incidents with photos.
Customer Portal
Trip view
Travelers view trip details and docs in one place.
Pay online
Settle invoices by card or local methods.
Profile
Passenger profiles and preferences.
Support
Raise and track support requests.
Integration Hub
GDS/NDC
Connectors to GDS/NDC providers where available.
Bedbanks/Channels
Hotelbeds, Expedia Group, etc. via adapters.
Accounting
Exports to Xero, Tally and others.
Webhooks/API
Inbound/outbound REST API and webhooks.
Security & Compliance
RBAC & SSO
Role‑based access with SSO (SAML/OIDC).
Audit trails
Immutable audit logs for every change.
Data retention
PDPL/GDPR‑ready retention & deletion policies.
Deployment Options
Self‑hosted
Deploy on‑premises or private cloud.
AwardClouds/AWS
Managed cloud with high availability.
SaaS
Multi‑tenant SaaS option per region.
Performance & Scalability
Caching & queues
High‑throughput queues and result caching.
Horizontal scale
Scale services independently as you grow.
Backups & DR
Point‑in‑time backups and disaster recovery.
Localization & Multi‑currency
Multi‑language
Arabic, English and more with RTL support.
FX rates
Automatic FX rates with overrides.
Locale formatting
Dates, numbers and currencies by locale.
Country taxes
Per‑country tax profiles and VAT.
Timezones
Accurate timezone handling across branches.
Content i18n
Translate product content and emails.
Helpdesk & SLAs
Tickets
Built‑in ticketing with priorities.
SLA timers
Timers and breach notifications.
Knowledge base
Internal KB with search.
Release notes
Product updates and changelogs.
Remote support
Secure remote support tunnels.
Nationwide Integrations
UAE VAT 5%
Built-in VAT 5% rules for UAE travel services: tax mapping, invoices, and reports.
Dubai GDRFA Smart Channels
Tourist visa workflows with auto typing & status tracking (entry permits/approvals).
UAE ICP Smart Services
Tourist visa portals with auto typing and tracking for applications and renewals.
Desert Safari Suppliers
Inventory & voucher connectors for safari, dhow cruise, theme parks, and activities.
Request a Live Demo
نبتكر في المراسلة الآمنة، الرعاية الصحية المدعومة بالذكاء الاصطناعي، وحلول ERP للأعمال والحكومات والمؤسسات.
