Last Updated: 2025/03/03
Welcome to AwardSofts (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our products and services, including:
Falcon Messenger (secure messaging platform for corporations & organizations with self-hosting capabilities)
ARUS Care (Hospital & Clinics Management ERP System)
Medical Future AI (AI-driven patient diagnosis tools)
Smart Gas Meters (Mobile App that links ultrasonic gas meters to your GTI Meters account for balance-based valve control)
Smart Water Meters (Mobile App that links ultrasonic water meters to your GTI Meters account for balance-based valve control)
Our website (www.awardsofts.com)
By using our services, you agree to the terms of this policy.
1. Information We Collect
We collect information based on the product/service you use:
a. All Products
Personal Identification Information: Name, email, phone number, job title, organization.
Technical Data: IP address, device type, OS, browser, usage patterns (e.g., API logs, session duration).
Payment Information: Processed securely via Stripe; we do not store credit card details.
b. Product-Specific Data
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Message metadata (e.g., timestamps, sender/receiver IDs).
Self-Hosted Instances: Data resides on your servers; we do not access it unless explicitly requested for support.
Location Data: Falcon Messenger may request access to your device's location (approximate or precise) to allow users to share their current location with trusted contacts for real-time coordination. This feature is only activated when the user explicitly selects the “Share Location” option. Location data is never collected or transmitted in the background without user consent and is used solely to fulfill the user’s request during a conversation.
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Protected Health Information (PHI) as defined by HIPAA (e.g., patient records, treatment plans).
Hospital/clinic operational data (staff schedules, inventory).
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Patient diagnostic data (e.g., medical images, lab results).
Anonymized/pseudonymized data used to improve AI accuracy.
Smart Gas Meters / Smart Water Meters:
Meter Registration Data – meter serial number, meter model, firmware version, and the user ID that performed the registration.
Location Data:
Precise Location (GPS) – captured once during initial meter registration.
Purpose: required by government-regulated utility platforms to verify that the physical meter matches the service address and to authorise remote valve operations.
Frequency: single capture at registration; no continuous background tracking.
Storage: encrypted at rest and retained until the meter is de-registered or the user account is deleted.
Valve Status & Commands – open / close state, command timestamps, and the outcome reported by the meter.
Balance & Payment Status – real-time read-only feed from the national utility billing system indicating account balance, payment receipts, and any arrears.
Diagnostic Telemetry – error codes, battery level, signal strength, and firmware update logs (only if the user opts in to “Send Diagnostics”).
2. How We Use Your Information
To Provide Services:
Operate Falcon Messenger, ARUS Care, Medical Future AI, and website.
Process payments and authenticate users.
To Improve Services:
Analyze usage trends (e.g., API performance, feature adoption).
Train and refine AI models (using anonymized data where applicable).
Legal & Compliance:
Meet HIPAA, GDPR, and other regulatory obligations.
Respond to lawful requests (e.g., court orders).
Communication:
Send product updates, security alerts, or promotional materials (opt-out available).
3. Data Sharing & Third Parties
Self-Hosted Falcon Messenger: Your organization controls data storage and access.
ARUS Care & Medical Future AI:
PHI is encrypted and shared only with authorized personnel or as required by law.
Third-party vendors (e.g., cloud providers) sign data processing agreements (DPAs).
Payment Processing: Stripe handles transactions; review Stripe’s Privacy Policy.
Analytics: Tools like Google Analytics (anonymized data only).
4. Data Security
Encryption: Data in transit (MTProto 2.0) and at rest (AES-256).
Access Controls: Role-based permissions; audit logs for sensitive systems.
Compliance: HIPAA-compliant safeguards for ARUS Care and Medical Future AI.
Breach Notification: Notify affected users within 72 hours of discovery, as required by law.
5. Your Rights
Depending on your jurisdiction (GDPR, CCPA, etc.), you may:
Request access to, correction, or deletion of your data.
Opt out of marketing communications.
Restrict or object to processing (e.g., opt out of AI training).
Receive a portable copy of your data.
6. Product-Specific Disclosures
Falcon Messenger: Self-hosted instances are managed by your organization; we are not responsible for their data practices.
ARUS Care: We act as a Business Associate under HIPAA for PHI handling.
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AI outputs are aid in diagnosis tools and should not replace professional medical judgment.
Data used for model training is anonymized unless explicit consent is obtained.
Smart Gas Meters / Smart Water Meters
Government Utility Integration – The apps query the authorised government billing API to confirm your current balance.
If the balance becomes negative, the utility platform issues a mandatory Close Valve command to the meter.
When a positive balance is detected, the in-app Open Valve button becomes available; tapping it sends a digitally-signed command to reopen the valve.
Mandatory Location Capture – National regulations require utilities to verify each meter’s installed location. For that reason, precise GPS coordinates are collected only at the moment of registration and linked permanently to the meter ID. This data is never used for marketing or background location tracking.
Legal Basis – Processing is necessary to fulfil a public-interest task (utility safety) and to perform the contract with the user (supply of gas/water). Users cannot register a meter or operate its valve without consenting to this location usage.
Data Retention – Meter registration and location data are held for the lifetime of the meter or as long as required by utility regulations (currently 10 years after de-commissioning).
User Controls – Users may:
View their stored meter location in Settings › Registered Meters.
Request deletion of location data after de-registering the meter (utility approval required).
Opt out of diagnostic telemetry at any time (this does not affect mandatory location capture).
7. International Data Transfers
Data may be transferred globally. We use Standard Contractual Clauses (SCCs) or Privacy Shield frameworks (where valid) to ensure protection.
8. Retention Periods
Personal Data: Retained until account deletion or 2 years post-termination.
PHI: Retained as required by HIPAA (typically 6 years).
Anonymized Data: Retained indefinitely for AI improvement.
9. Cookies & Tracking
We use cookies for functionality (e.g., login sessions) and analytics. Disable cookies via browser settings, but some features may break.
10. Children’s Privacy
Our services are not intended for users under 16 (or 13 under COPPA). We do not knowingly collect data from minors.
11. Updates to This Policy
We will notify users of material changes via email or in-app alerts.
Contact Us:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
sales@awardsofts.com
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AwardSofts LLC
Sharjah Media City, Al Messaned, Al Bataeh,
Sharjah, UAE
License No: 2430950.01
Reach Us Anytime for the best customer Experience
Innovating secure messaging, AI-driven healthcare, and ERP solutions for businesses, governments, and enterprises.