Last Updated: 2025/03/03

Welcome to AwardSofts (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our products and services, including:

• Falcon Messenger (secure messaging platform for corporations & organizations with self-hosting capabilities)

• ARUS Care (Hospital & Clinics Management ERP System)

• Medical Future AI (AI-driven patient diagnosis tools)

• Our website (www.awardsofts.com)

By using our services, you agree to the terms of this policy.

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1. Information We Collect

We collect information based on the product/service you use:

a. All Products

• Personal Identification Information: Name, email, phone number, job title, organization.

• Technical Data: IP address, device type, OS, browser, usage patterns (e.g., API logs, session duration).

• Payment Information: Processed securely via Stripe; we do not store credit card details.

b. Product-Specific Data

• Falcon Messenger:

  • Message metadata (e.g., timestamps, sender/receiver IDs).

  • Self-Hosted Instances: Data resides on your servers; we do not access it unless explicitly requested for support.

• ARUS Care:

  • Protected Health Information (PHI) as defined by HIPAA (e.g., patient records, treatment plans).

  • Hospital/clinic operational data (staff schedules, inventory).

• Medical Future AI:

  • Patient diagnostic data (e.g., medical images, lab results).

  • Anonymized/pseudonymized data used to improve AI accuracy.

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2. How We Use Your Information

• To Provide Services:

  • Operate Falcon Messenger, ARUS Care, Medical Future AI, and website.

  • Process payments and authenticate users.

• To Improve Services:

  • Analyze usage trends (e.g., API performance, feature adoption).

  • Train and refine AI models (using anonymized data where applicable).

• Legal & Compliance:

  • Meet HIPAA, GDPR, and other regulatory obligations.

  • Respond to lawful requests (e.g., court orders).

• Communication:

  • Send product updates, security alerts, or promotional materials (opt-out available).

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3. Data Sharing & Third Parties

• Self-Hosted Falcon Messenger: Your organization controls data storage and access.

• ARUS Care & Medical Future AI:

  • PHI is encrypted and shared only with authorized personnel or as required by law.

  • Third-party vendors (e.g., cloud providers) sign data processing agreements (DPAs).

• Payment Processing: Stripe handles transactions; review Stripe’s Privacy Policy.

• Analytics: Tools like Google Analytics (anonymized data only).

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4. Data Security

• Encryption: Data in transit (MTProto 2.0) and at rest (AES-256).

• Access Controls: Role-based permissions; audit logs for sensitive systems.

• Compliance: HIPAA-compliant safeguards for ARUS Care and Medical Future AI.

• Breach Notification: Notify affected users within 72 hours of discovery, as required by law.

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5. Your Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may:

• Request access to, correction, or deletion of your data.

• Opt out of marketing communications.

• Restrict or object to processing (e.g., opt out of AI training).

• Receive a portable copy of your data.

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6. Product-Specific Disclosures

• Falcon Messenger: Self-hosted instances are managed by your organization; we are not responsible for their data practices.

• ARUS Care: We act as a Business Associate under HIPAA for PHI handling.

• Medical Future AI:

  • AI outputs are aid in diagnosis tools and should not replace professional medical judgment.

  • Data used for model training is anonymized unless explicit consent is obtained.

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7. International Data Transfers

Data may be transferred globally. We use Standard Contractual Clauses (SCCs) or Privacy Shield frameworks (where valid) to ensure protection.

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8. Retention Periods

• Personal Data: Retained until account deletion or 2 years post-termination.

• PHI: Retained as required by HIPAA (typically 6 years).

• Anonymized Data: Retained indefinitely for AI improvement.

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9. Cookies & Tracking

We use cookies for functionality (e.g., login sessions) and analytics. Disable cookies via browser settings, but some features may break.

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10. Children’s Privacy

Our services are not intended for users under 16 (or 13 under COPPA). We do not knowingly collect data from minors.

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11. Updates to This Policy

We will notify users of material changes via email or in-app alerts.

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Contact Us:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: sales@awardsofts.com .

AwardSofts LLC
Sharjah Media City, Al Messaned, Al Bataeh,
Sharjah, UAE
License No: 2430950.01